Complete Legal Terms and Conditions

Please review our updated Terms and conditions as of May-2026.

FLEETMASTER LLC/FLEETVU COMPLETE TERMS & CONDITIONS:    Complete Cookie Policy click here -Complete Privacy Policy click here

Estimates/proposals or Invoices are valid for thirty (15) days and do not include shipping or installation. All orders require initial payment for any equipment/hardware, monthly services and/or any value added professional services, prior to shipment. Shipping will be billed separately upon shipping provider providing cost of shipment based upon delivery location, selected time of delivery by customer, weight and dimensions of shipment.

CRITICAL SAFETY NOTICE: SYSTEM INTEGRITY, OPERATOR RESPONSIBILITY & LIMITATION OF LIABILITY:

By submitting payment, signing this estimate, or taking possession of the FleetVu C93-US4 system, the Customer (including its agents, employees, drivers, and representatives) acknowledges that the system is a secondary driver-assistance aid and not an automated safety guarantee.

The Customer assumes 100% of the responsibility for the mandatory, comprehensive training of every operator, depot personnel, and fleet representative utilizing the FleetVu system. This includes, without limitation, ensuring all users are trained to 100% proficiency on:

• The visual and audible “A-Pillar” alert protocols;

• The mandatory daily Ultrasonic “Hand-Vibration” verification test;

• The mandatory two-person 77GHz Microwave sensor verification procedure.

FleetMaster LLC and FleetVu expressly disclaim, and the Customer hereby releases FleetMaster LLC and FleetVu from, any and all liability for any incident, collision, damage, injury, or loss arising from the system’s failure to provide an alert, whether due to hardware malfunction, signal interference, improper installation, or operator error.

It is explicitly agreed that even in the event of system failure, FleetMaster LLC and FleetVu shall NEVER be held liable for any accident or collision. By utilizing the vehicle, the Customer acknowledges that they are solely responsible for all blind-spot maneuvers and that no sensor technology is infallible. The Customer agrees to defend, indemnify, and hold FleetMaster LLC and FleetVu harmless against any and all claims, demands, or litigation resulting from the operation of the vehicle, particularly where the Customer failed to enforce, perform, or document the required daily safety and verification protocols.

NOTICE ACCEPTANCE OF TERMS: Upon signing an estimate or invoice and/or submitting payment, this agreement is considered accepted in full. At that time, the Customer and/or Customer’s Agent acknowledges they have read, fully understand, and give full consent and approval of these Terms & Conditions in their entirety, and confirms that they are fully bound by this agreement.

Equipment-Services TERMS: All equipment and service orders require initial payment for hardware, monthly services, or value-added professional services prior to shipment. Shipping is billed separately based on the shipping provider’s costs, calculated by the weight, dimensions, and selected delivery timeframe. The Customer acknowledges that the use of vehicle-mounted equipment carries inherent risks, and FleetMaster LLC shall not be held liable for any injury, loss, or damage suffered by the Customer or third parties during the use of said equipment.

Service Forfeiture & Abandonment: All professional service fees, including installation charges that have been paid, are non-refundable. Customer is responsible for scheduling all services within ninety (90) days of the equipment delivery date. Any installation, configuration, or professional services not scheduled or implemented by the Customer within one hundred eighty (180) days of purchase shall be deemed “Abandoned.” Upon such abandonment, the Customer forfeits all rights to these prepaid services, and FleetMaster LLC shall have no further obligation to provide said services. Forfeited services cannot be credited toward future purchases, accounts, or outstanding balances.

Installation Terms: FleetMaster LLC does not directly provide installation services. While we maintain associations with National Installation Partners within the USA and Canada, FleetMaster is not responsible for any work, costs, damages, loss of warranty, or disputes related to any installer, whether listed on our website or not. Installations performed by anyone other than a certified, authorized FleetMaster installation partner are at the Customer’s sole risk. FleetMaster is not responsible for any “non-connected” equipment the Customer elects to install or connect themselves (e.g., private Wi-Fi networks or servers). For the Customer’s security, our installation partners require an authorized agent or representative to be on-site at all times during the installation.

All costs for trials, final installations, and warranty replacements are the sole responsibility of the Customer. Please contact your FleetMaster Representative to be directed to a professional, certified installation provider in your area. All rendered value-added professional service fees and installation fees are non-refundable.

Vendor installation Terms can be found here. https://fleetmasterusa.com/hfg-installation-terms/

C93-Dual-layer SYSTEM VERIFICATION & PRE-TRIP SAFETY PROTOCOLS

NOTICE: MANDATORY SAFETY COMPLIANCE & LIMITATION OF LIABILITY: The FleetVu C93-US4 system is a driver-assistance tool and NOT an automated safety guarantee. Proper system function relies entirely on the operator performing mandatory, daily pre-trip verification. Failure to perform and document these procedures renders the system non-operational and constitutes a material breach of this agreement. By operating the vehicle, the Buyer and their employees agree to indemnify and hold FleetMaster LLC and/or FleetVu harmless against any and all claims, damages, or litigation resulting from operation of the vehicle without strict adherence to these safety protocols.

1. ULTRASONIC SENSOR VERIFICATION (HAND-VIBRATION TEST) Prior to every vehicle deployment, the operator must conduct the mandatory manual “Hand-Vibration Test” to confirm individual sensor functionality.
2. 77GHz LANE CHANGE MICROWAVE SENSOR VERIFICATION The 77GHz microwave sensors are classified as a System-Integrity-Dependent Tool. Verification requires a mandatory two-person procedure:

• A second operator must be positioned inside the cab to confirm visual A-pillar LED activation.
• A first operator must trigger the sensor field externally.
• Verification is only successful when the A-pillar LED activates in response to the external trigger.

3. DOCUMENTATION & LIABILITY DISCLAIMER The Buyer assumes sole responsibility for ensuring all operators are trained on these procedures and for maintaining a permanent, daily log of these pre-trip checks. FleetVu assumes no liability for system performance, object detection failure, or vehicle-related incidents if these mandatory verification tests are not performed and recorded prior to deployment. Failure to perform or document these mandatory safety protocols shall release FleetMaster LLC from all liability, and the Customer acknowledges that they operate the vehicle at their own risk.

Full safety protocols and training materials are available at: [NEW-FleetVu-C93-US4-User-Install-Guide-Final-3-2026.pdf ]

Buy n Try-Trial Terms: Trial periods continue for 15-30 days as agreed between the Parties. All Trial orders require payment of any hardware and/or value added professional services prior to shipping. Shipping will be billed separately upon shipping provider providing cost of shipment based upon weight and dimensions of shipment and selected time of delivery by customer. Customer is made aware and acknowledges that FleetMaster does not provide or offer installation services. Customer acknowledges sole responsibility for any professional service fees and/or installation costs and/or fees associated with their trial.

If customer requires a professional installation provider in their area. Contact your FM representative.

Customer acknowledges that if for any reason the vehicle(s) to be installed for Trial is/are not available or not on location on the agreed upon installation date, time and location (above). The Customer will be billed in full for all missed vehicle installation(s) of agreed upon number of vehicles to be installed. Customer also agrees and understands that some equipment or solutions for their Trial may need to be drilled into or onto the vehicle(s).

Upon successful completion of trial. Customer will be billed within (5) days for monthly services and equipment currently installed and/or any outstanding installation services/fees (if applicable). If customer decides not to move forward with the project. FM will issue an RTV (Return to Vendor) to Customer and customer will uninstall equipment at their sole expense within (5) business days of trial ending and ship equipment back to vendor or manufacture in original boxes. FM will issue trial refund (if applicable) minus any outstanding installation costs for equipment and a 20% restocking fee on the MSRP total of trial equipment installed. If customer has not shipped and/or equipment has not been returned after 14 days of their Trial concluding. Customer understands that FM will invoice customer the full MSRP cost (if applicable) of that equipment. Plus any “Trial” costs incurred.

Equipment not Installed-Trial Not Started/Completed: Customer will not be eligible for trial refund, if equipment has not been installed after 7 days of the delivery of equipment to customer or the trial does not start within 15 days of original date of delivery.

Extended Warranty: FleetMaster Extended warranties may be available. Contact your FleetMaster/FleetVu representative to learn more.

Warranty & Service Lifecycle:

1. Limited Warranty: FleetMaster LLC-FleetVu and/or it’s vendors warrant their equipment for a period of time as specified on the Customer’s individual estimate or invoice (typically ranging from 1 to 2 years) from the date of purchase. Upon expiration of the warranty period stated on said invoice, FleetMaster LLC-FleetVu and/or ther respected vendors are hereby released from any and all liability regarding defects, malfunctions, or damages. The Customer assumes sole responsibility for all ongoing maintenance, repairs, and operational costs.

2. System Maintenance & Lifecycle Notice: All equipment deployed by FleetMaster and/or its vendors is subject to a defined service lifecycle.

• Legacy Classification: Equipment that has exceeded its intended service life (typically 2-3 years) or is more than two years beyond the original manufacturer’s warranty is classified as “Legacy” equipment.
• Service & Performance: FleetMaster/FleetVu and/or the equipment manufacturer are under no obligation to provide ongoing firmware updates, software patches, or technical support for Legacy Equipment. As of May 2026, Legacy hardware is no longer eligible for standard firmware, software, or security updates. The Customer acknowledges that features dependent on connectivity may become degraded, deprecated, or non-functional as technology evolves.
• Manual Legacy Firmware Update Policy: In instances where specialized manual updates or “End-of-Life” firmware updates are made available to the customer per the customer’s request, such updates must be performed manually by the Customer via direct local physical interaction with the hardware (e.g., via USB) and are provided on an “as-is” basis. The Customer is solely responsible for all Legacy Firmware Updates costs and the labor and implementation costs associated with the installation of the manual updates. FleetMaster/FleetVu National Installation Groups are not authorized to perform these manual updates; the implementation of such updates is strictly the responsibility of the Customer. FleetMaster/FleetVu makes no warranty that such updates will restore or maintain optimal functionality of Legacy Equipment.

• LIMITATION OF LIABILITY & DISCLAIMER OF WARRANTIES: FLEETMASTER AND ITS VENDORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE FLEETVU C93-US4 SYSTEM AND ALL RELATED EQUIPMENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

  FLEETMASTER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (I) THE USE OR INABILITY TO USE THE SYSTEM; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY; OR (III) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.

  SPECIFICALLY REGARDING LEGACY EQUIPMENT: FleetMaster and its vendors disclaim all liability for the performance, integration, or reliability of Legacy equipment. Continued operation of units not maintained per documented guidelines is at the Customer’s sole risk. Subscription fees for the platform remain due and payable regardless of the operational status of hardware, provided the platform remains accessible. FleetMaster’s service obligation is limited to providing access to the FleetMaster platform. Hardware functionality, data capture quality, and device connectivity are dependent upon the Customer’s adherence to manufacturer maintenance schedules and regular equipment upgrades. FleetMaster is not responsible for any loss of functionality, data, or operational capacity resulting from the Customer’s failure to replace or maintain hardware. This policy is incorporated into and forms part of the FleetMaster Terms of Service.

Shipping, Tariffs, Activation, Data Usage, Returns & RMA’s: are to be paid by the customer. Tariffs (if any) that may be imposed on equipment arriving from overseas for the customer(s) use as required per law will be billed separately to the customer. Domestic Shipping costs will be also billed to the customer based upon the shipping provider providing cost of shipment based upon weight, location, dimensions and delivery time. Please allow 4-6 weeks for a new order or RMA to be processed and shipped. All orders of delivered goods shall be deemed received, full and complete if customer does not contact FleetMaster within 3 business days after verified delivery of equipment per tracking information provided by shipper. Upon verified delivery date of equipment to customer. Customer acknowledges that their monthly or annual service accounts (if applicable) will be implemented and fully activated. FleetVu provides up to 1GB data available per device, monthly. Should overages exceed allotted data account amount. Customers data account(s) will automatically upgrade to the data plan amount used during said billing overage cycle. Video requests must be completed before the next request is made to insure data plans consistent service.

Returns-RMA’s: Hardware is subject to a 20% re-stocking fee on the full purchase price of the hardware returned. Should the customer elect to return the solution hardware in the same condition as it was received within 30 days of receipt. Any rendered value added professional service fees and/or installation fees are non-refundable. are to be paid by the customer. Shipping, Fees will be billed separately upon shipping provider providing cost of shipment based upon weight, location, delivery time of shipment, dimensions and if any Dues, Taxes, Import or Customs costs. Please allow up to 20-30 business days for a new order or RMA to be processed and shipped. All orders of delivered goods shall be deemed received, full and complete if customer does not contact FleetMaster within 3 business days after verified delivery of equipment per tracking information provided by shipper. Upon verified delivery date of equipment to customer. Customer acknowledges that their monthly or annual service accounts (if applicable) will be implemented and fully activated. FleetVu provides 500MB (default). 1GB, 2GB, 3GB and 6GB data plans are also available per device, monthly. Should overages exceed allotted data account amount. Customers data account(s) will automatically upgrade to the data account amount used during said billing overage cycle. Video requests must be completed before the next request is made to insure data plans consistent service.

Should the customer elect to return the solution hardware in the same condition as it was received within 30 days of receipt. Customer will pay shipping and a 20% re-stocking fee on the full purchase price. Any rendered value added professional service fees are non-refundable.

Re: instatement fee: Should services be suspended for 45 days of non-payment. Calculated from the date the Past Due Invoice was sent, not Payment Due date. A Re: instatement fee of $25 per subscription/account will be due as well as any unpaid, outstanding invoice balances prior to re: instatement of service. If after 60 days their is no resolve, which will be considered a “Breach of Contract” FleetMaster at their sole discretion may stop services completely. Where customers account will be placed into Early Termination Status (see below).

We accept all payment types including Check, Cashiers Check, Money Order, all major Credit Cards, ACH and Electronic Fund Transfers EFT for Orders, Invoices and P.O. Purchase Orders less than $5,000. Orders, Invoices or Purchase Order payments greater than $5,001 for customers security. Should be made via Cashiers Check, Money Order, ACH or Electronic Fund Transfer-EFT. 1st time customer Purchase Order requests with NET 15 or NET 30 requirements etc. will be required to submit credit application for approval. Payments by Check or Money order can be submitted to:

FleetMaster LLC

9919 Rio San Diego Drive Ste 28

San Diego, CA 92108

Deposits: to hold pricing are Non-Refundable. Upon execution of this Agreement, Buyer will immediately submit payment to Seller via wire transfer, CC or Check in the amount of 15% of the Complete invoice cost (the “Deposit”). The Deposit shall be credited against the cash portion of the Purchase Price as shall any additional deposit(s) paid to FleetMaster.

Partial Fleet Implementation / Stage Payments-If Applicable: If Invoice/Contract is for a portion of the entire fleet and is quoted out to reflect entire fleet implementation at reduced cost. IE: 100 vehicle equipment implementations are reflected at the reduced rate that 500 vehicle equipment implementations/installations would cost. Customer will proceed with Stage Payments purchasing /equipment and/or installation services at month 2 month and/or quarterly intervals not to exceed 12 months. If quarterly equipment purchases fall below 1//4 of the total amount of installed vehicles listed in this Agreement. Customer understands that they will be in Breach of this Agreement and all remaining equipment not yet purchased will be due and payable at the 100 unit cost.

Service Agreement: (if applicable) activation shall take effect immediately from the date of initial delivery of equipment. Additional add-ons may be added to existing service agreement term. All customer data is treated as confidential and securely stored. Cancellation does not relieve customer of their obligation to pay any amounts outstanding and/or due by customer under this term agreement.

Service Term: Service Term is 60 months and will be automatically renewed based upon the initial service term length. If customer wishes to discontinue service prior to the end of this term agreement. Please see Early Termination below.

Data Disclaimer. For any Service(s) described in the Agreement utilizing Data and/or Internet. FleetMaster does not and cannot control the flow of data to or from 3rd parties network and other portions of the internet and/or mobile networks. Such flow will depend in large part on the performance, location and connectivity availability provided or controlled by third parties. Inactions or poor performance of such third parties can impair or disrupt data capture or review and/or internet connections to mobile networks (or portions thereof). FleetMaster cannot guarantee that such events will not occur. Accordingly, FleetMaster disclaims any and all liability resulting from or related to such events and in no event shall FleetMaster be liable for any damages (whether in contract or in tort) that are attributable to the data/internet infrastructure, mobile networks or your ability to connect to the internet or mobile networks.

Early Termination: Notwithstanding any other provision of the Contract, if the Contract or Schedule is breached by the customer or terminated for any reason other than a material breach by us, the Early Termination fee will be in place. Early Termination Fees are calculated as follows: your lowest then-current list Service rate plan per Subscription Unit multiplied by the number of Subscription Units activated in your account as of the effective termination date multiplied by the number of months remaining in the Term (the “Early Termination Fee”). Early Termination Fees are liquidated damages and not a penalty and are a part of our rates.